Unleash pricing for Unleash.so enterprise search and Unleash AI after the Zendesk acquisition

Unleash has no current price because it is no longer sold as a standalone product on its own website. Zendesk acquired Unleash on December 18, 2025, and on October 7, 2026 www.unleash.so returned a permanent redirect to zendesk.com. The search technology is now part of Zendesk Employee Service, where it is priced through Zendesk plans rather than an Unleash plan.

The last time Unleash showed figures was the March 2023 version of its pricing page. Billed annually, Basic was $49 a month for 3 users, Standard $99 a month for 10 users and Pro $199 a month for 25 users, with an Enterprise tier behind a contact form. Monthly billing was $69, $139 and $289. Per person that worked out to about $16.33, $9.90 and $7.96 a month on the annual plans, which made Unleash one of the cheaper ways to put search across a small team's apps.

Somewhere between March 2023 and September 2025 the numbers came down. Every capture from September 2025 to March 2026 shows the same thing: "Get a custom quote," followed by the sentence "Unleash pricing is tailored to your specific use case," and a form asking for your work email, user count and deployment method. If someone quotes you a recent Unleash price, ask where it came from, because Unleash itself stopped printing one.

Zendesk folded Unleash into its Employee Service product. The technology now powers Zendesk's employee service AI agents, which answer employee questions in the help center, Slack and Microsoft Teams from connected knowledge sources, with access permissions checked at the source.

The rollout ran in two steps. Zendesk announced an early access program on July 10, 2026, starting August 3, that turned the agents on automatically for eligible Employee Service Suite accounts and connected Google Drive, SharePoint, Confluence, Notion, Slack, Teams, Box, Seismic and a web crawler. During early access the agents were free to use. On October 2, 2026, Zendesk announced general availability, rolling out between November 3 and December 1, 2026, with "more than 20 knowledge connectors" and resource-level permissions for connected content.

What we could not find is a public statement about standalone Unleash contracts. Zendesk's announcements describe the new agents, not what happens to an existing Unleash subscription at renewal. If you are a current customer, ask your account contact three things in writing: whether your Unleash contract renews as Unleash or converts to a Zendesk plan, which of your current connectors carry over, and whether your users keep the browser extension and desktop app or move to Slack, Teams and the help center.

Zendesk Employee Service Suite costs $29, $59 and $99 per agent per month billed annually for Team, Growth and Professional, or $39, $79 and $125 billed monthly, and Enterprise is quoted. Employee service AI agents, the product built on Unleash, come with Growth and above, not with Team.

The important word is agent. Zendesk charges for the people who work tickets, such as your IT and HR staff, not for every employee who asks a question. A company of 800 people with six IT and HR agents on Growth pays for six seats, $354 a month on annual billing, which is far less than most per-employee search tools would cost for the same headcount. That is a real advantage and worth stating plainly.

The AI side is metered differently. From November 3, 2026, each employee service AI agent includes 10 automated resolutions a month on Growth and Professional and 15 on Enterprise and Enterprise Plus. Zendesk's announcement says that once an agent "provides the allowed number of automated resolutions, it pauses until the limit resets the following month or additional automated resolutions are purchased at $0.99 per resolution." Zendesk also sells a Copilot add-on for human agents at $50 per agent per month billed annually.

At 10 included resolutions a month, almost every resolution a busy company produces will be billed at $0.99. A company whose employees get 1,500 questions a month answered automatically would pay about $1,475 a month for resolutions on top of agent seats. The volumes below are our assumptions for illustration, not Zendesk figures.

Two details matter more than the arithmetic. First, the pause: if nobody buys extra resolutions, the agent stops answering for the rest of the month, which is the kind of failure employees notice on day 12. Second, what counts. Zendesk's early access note said resolutions using connected external sources "might count" toward automated resolution credits, while the general availability announcement simply sets an allowance per agent. Before you budget, get Zendesk to confirm in writing which answers are counted as automated resolutions on your plan.

Yes. If you used Unleash so that everyone at the company could search Slack, Google Drive, Confluence, Notion and the rest from one box, the alternatives are finished enterprise search tools such as Glean, GoSearch, Onyx and InSearch, rather than a service desk.

The distinction is the job. Zendesk is building an employee help desk: someone asks how to expense a monitor, the AI agent answers from policy, and if it cannot, it opens a ticket for a human. That is excellent for IT and HR, and if that is what you need, Zendesk's per-agent pricing is hard to beat. Unleash was also used by sales, engineering and support people to find their own documents, threads and tickets while they work. That is a search tool every employee uses all day, and a resolution meter that pauses at a monthly limit is the wrong shape for it.

InSearch is built for that second job. It connects your company apps read-only, answers in plain English with citations to the source documents, and checks each answer against the permissions of the person asking. It costs $20, $32 or $49 per user per month billed annually, starts at three seats and is bought by card, with no quote form. For a 25 person team on the Team plan that is $500 a month. You can try a question in the box at the top of this page before you talk to anyone.

Unleash used to be the cheaper, self-serve answer to Glean: published plans from $49 a month against Glean's sales-only contracts. That comparison no longer exists, because neither vendor now publishes a price and Unleash is sold through Zendesk.

Glean's pricing page now redirects to its homepage, and the buying data that circulates is third party: Vendr showed a $98,890 median annual Glean contract in August 2026, with minimums that often start around 100 to 250 users. If your team is smaller than that, or you simply want to see a price before a sales call, the honest shortlist is the tools that still publish one. We keep those figures current on Glean pricing and in enterprise search software for teams over 100 users.