By team · AI for support agents
AI for customer support agents that answers in the moment
Support agents lose the most time to searching. A customer is waiting, the answer is somewhere in the docs, a past ticket, a Confluence runbook or a Slack thread, and the agent has to find it fast without putting the conversation on hold. Search each tool separately and the customer waits; guess and you risk a wrong answer.
One search · cited answers · permission-aware
Ask your company anything
InSearch searches across Drive, Slack, Notion, Confluence, Gmail, Jira and Salesforce in one query and returns a written answer with citations, only ever from sources you're allowed to see.
Searching connected apps
WorkingAnswer
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Live, interactive · cited answers
Every answer cited to its source documents · permission-aware · never trains on your data
InSearch gives support agents one search across everything. Ask the question the way the customer asked it and InSearch returns a written answer with citations to the exact docs and tickets, so the agent can reply confidently and verify the source in a click. It is permission-aware and never trains on your data, so it fits inside even a security-conscious support org.
Cited to source docs
Permission-aware · never trains on your data
Why it works
What your team gets with ai for support agents
Answers mid-conversation
One search across docs, tickets and wikis returns the answer fast, so the customer is not left waiting.
Cited and confident
Each answer links to its source, so agents reply with confidence and can verify before they send.
Safe for support
Permission-aware and never trained on, so it fits a security-conscious support org.
What it handles
One search, a cited answer, scoped to you
InSearch searches across every connected app, checks your permissions, and writes one clear answer with citations back to the exact source documents.
- Finds answers across docs, tickets and wikis at once
- Returns a cited answer the agent can verify
- Cuts hold time and escalations
- Respects each agent's access permissions
- Never trains on your support data
Written answer
Full-time employees get 20 days of PTO per year plus 10 company holidays1, requested in Workday with manager approval2.
Only sources you can access
Why InSearch
One search across every app, with a cited answer
Not eight separate search boxes, not a wall of blue links. InSearch unifies your apps and returns one written answer with citations, scoped to exactly what you can see.
One search, every app
Drive, Slack, Notion, Confluence, Gmail, Jira and Salesforce searched in a single query, so you stop opening a different search box for each tool.
A cited answer
A written answer in plain language with inline citations back to the exact source docs, so you can trust it and verify it instead of reading a page of links.
Permission-aware
It inherits and enforces each source\'s access controls at query time, so every person only ever sees answers from content they can already open. It never trains on your data.
Good questions
Questions about ai for support agents
Explore more
More ways teams find answers with InSearch
Give your team one place to find every answer.
One search across all your company apps, a clear cited answer, scoped to exactly what each person can see, and never trained on your data.
One search across every app · cited answers · permission-aware · never trains on your data