Why is Notion search so bad at finding things?
Notion search struggles for three specific reasons, and only one of them is ranking. The first is duplication: Notion makes it trivially easy to create a new page, so mature workspaces accumulate four versions of the same runbook, and search has no way to know which one is current. The second is structure. Content buried in database properties, toggles and synced blocks is harder to surface than content in plain page bodies, so the exact paragraph you remember can be effectively invisible.
The third is the one no amount of tidying fixes: scope. Notion search only sees Notion. In a normal company the decision that changed the policy happened in Slack, the file it references sits in Drive, and the ticket that implemented it is in Jira. Notion has an accurate view of one quarter of the answer, and it presents that quarter with complete confidence.
This is worth separating when you are diagnosing complaints, because the first two problems respond to workspace hygiene and the third does not. If your people are finding the wrong version, that is a governance problem. If they are finding nothing and then asking a colleague, the answer probably was not in Notion at all.