Kore.ai Pricing, Kore.ai Competitors and Alternatives for AI for Work

Kore.ai has no public price in October 2026. The last figures it published, in a January 2025 version of its pricing page, charged by the session: $0.10 per Search AI session on the Advanced plan, and $0.05 or $0.15 per Automation AI session on Essential or Advanced when paid yearly. Enterprise was "Let's Talk" on every product.

The Internet Archive holds that page from July 2024 to January 25, 2025, and the table did not change between the November 2024 and January 2025 captures. On February 15, 2025 the same address redirected to the Kore.ai homepage, and on October 8, 2026 www.kore.ai/pricing returned a 404. So any Kore.ai price quoted after early 2025 is either an old list figure or a private quote.

The figures on third-party pricing sites trace back to that old page. CostBench lists Essential at $50 a month and Advanced at $150 a month paid yearly, which is exactly the old Automation AI calculator at its default of 1,000 sessions ($0.05 and $0.15 times 1,000). CostBench says it cross-checked those numbers against the official page on August 30, 2026, but that page had been redirecting for 18 months by then. Treat any article that presents $50 and $150 as current monthly plans with care. They were session rates multiplied by a slider.

Kore.ai bills conversations in 15 minute blocks. Its current documentation says Automation AI is "billed per 15-minute billing session of user conversation" and gives the example that "a 31-minute conversation = 3 sessions." Search AI is "included in Automation AI" and "uses the same 15-minute billing session."

That is a different rule from the one Kore.ai used before. A 2023 page of its older developer documentation defined a conversation as "an interaction with the bot for any length with no more than 15 minutes of inactivity," and billed it at $0.20, with $500 of free credit per workspace that expired after 90 days. That legacy page is where some blogs still get the $0.20 and $500 figures. The current rule counts fixed 15 minute blocks, so a long troubleshooting chat costs more than a quick question.

Two other details from the documentation matter for a budget. Enterprise users can ingest "up to 1 GB of data by default" into Search AI, and buying only Search AI upgrades the workspace for Search AI alone. Contact Center AI and Agent AI are billed per agent seat instead of per session, either named seats or concurrent seats.

The usage figures in the middle column are our assumptions for illustration. The point is that a session meter makes the bill depend on how much people use the tool, which is good when usage is light and hard to forecast when a whole company adopts it.

Kore.ai has never shown a list price for AI for Work. The product page sells it through "Request a demo" and "Talk to an expert", and Internet Archive captures from June and November 2025 show no price either. AI for Work is the employee product: search across company apps, prebuilt agents for HR, IT and recruiting, and an agent builder, running in Microsoft Teams, Slack and Copilot. Kore.ai cites more than 100 prebuilt connectors.

The only public number is on Microsoft's Azure Marketplace. The AI for Work offer, last modified September 23, 2026, lists a one year subscription at $100,000. Every plan description on that listing carries the same disclaimer: "These are not the actual prices and just a indicative/generic prices. Please reach out to Kore.ai for more information." So the figure tells you the order of magnitude Kore.ai expects to discuss, not what you will pay.

On AWS Marketplace, Kore.ai's general listing is a 12 month contract built from service units and support line items, such as $6,600 for 660,000 AI for Service units and $40,000 for Enterprise Support. A separate healthcare listing prices 1,000 digital sessions a month at $350. We found no AWS listing for AI for Work.

Kore.ai competes in two markets, so it has two sets of competitors. For customer service bots and contact centers, buyers compare it with Sierra, Yellow.ai, Cognigy and Google and Microsoft's own bot platforms. For employee search and agents, the AI for Work product, the comparison is Glean, Moveworks, Microsoft 365 Copilot and dedicated search tools such as GoSearch and InSearch.

Those two groups solve different problems, and mixing them up is the most common way a Kore.ai evaluation goes sideways. A contact center team wants voice, routing, agent assist and per-session economics for millions of customer conversations, and that is where Kore.ai has deep features and a long track record. An operations or IT lead who wants employees to find answers in Confluence, Slack and Google Drive is buying something closer to a search product, and should compare connectors, permissions and answer quality rather than bot tooling.

If your shortlist is the employee side, we keep current figures for the main alternatives on Glean pricing, Moveworks alternatives and Microsoft 365 Copilot pricing.

Yes. If what you want from Kore.ai is for every employee to ask a question and get an answer from the company's own documents and conversations, a finished enterprise search tool does that without building a bot. The common choices are Glean, GoSearch, Onyx and InSearch.

Kore.ai is a platform first. Its strength is that you can build almost anything on it, and its price model reflects that: sessions, seats, add-ons for voice and advanced retrieval, and support packages. That flexibility is worth paying for if you have a team to design and run the assistant. It is overhead if the job is search.

InSearch is built for the search job. It connects your company apps read-only, answers in plain English with citations to the source, and checks each answer against what the person asking is allowed to open. It costs $20, $32 or $49 per user per month billed annually, starts at three seats and is bought by card. A 100 person team on the Team plan pays $2,000 a month, a number you can put in a budget today without a demo. You can try a question in the box at the top of this page.

Neither vendor publishes a price, so the honest comparison is on what you buy. Glean sells a finished search and assistant product with a large connector catalog on an annual contract. Kore.ai sells a platform where search is one capability alongside bots, agents and contact center tools.

Choose Glean when the goal is search that works on day one for a large company and you can run a procurement cycle; Vendr's August 2026 data showed a $98,890 median annual Glean contract. Choose Kore.ai when you also need customer-facing automation or want to build custom agents on one platform and have the people to do it. If you are a smaller team, or you want a price before a sales call, neither is a natural fit, and a per-user tool with a published price is the simpler buy.