This Privacy Policy explains how InSearch ("InSearch", "we", "us") collects, uses and protects information in connection with insearch.ai and the InSearch enterprise search service. By using our website or service, you agree to the practices described here.
Information we collect
We aim to collect only what we need to run the service and improve it.
- Account information. When you sign up or contact us, we collect details such as your name and work email so we can create your account and communicate with you.
- Connected source content. To answer your team's questions, InSearch indexes content from the apps you choose to connect, such as Google Drive, Slack, Notion, Confluence, Gmail, Jira and Salesforce. This content is processed only to serve searches and answers within your organization.
- Usage analytics. We collect aggregate, technical information about how the website and product are used, such as pages viewed, queries run and general device and browser data, to keep the service reliable and improve it.
Permission-aware by design
InSearch is permission-aware. It inherits and enforces the access controls of each connected source at query time, so every person only ever sees answers built from content they are already allowed to open. We do not surface content across users who would not otherwise have access to it.
We never train on your data
We do not use your connected source content, queries or answers to train shared or general-purpose models. Your data is used to serve your organization's own searches and answers, and for nothing else.
How we use information
- To provide, operate and secure the InSearch service.
- To respond to your messages and provide support.
- To monitor reliability, prevent abuse and improve features.
- To send service and account communications relevant to your use.
Data security
We protect data in transit and at rest using strong, industry-standard encryption. We follow SOC 2 aligned practices, apply the principle of least privilege to internal access, and maintain administrative, technical and organizational safeguards designed to protect your information. No method of transmission or storage is perfectly secure, but we work continuously to maintain a high standard of protection.
Cookies and analytics
Our website uses cookies and similar technologies to keep the site working, remember preferences and measure aggregate usage. You can control cookies through your browser settings. Disabling some cookies may affect how parts of the site function.
Data retention
We retain account and content information for as long as your organization uses the service or as needed to provide it. When you disconnect a source, InSearch stops searching it. When you close your account or ask us to delete data, we remove or anonymize it within a reasonable period, except where we must keep certain records to meet legal, security or accounting obligations.
Sharing of information
We do not sell your personal information. We share information only with trusted service providers who help us operate the service under appropriate confidentiality and data-protection terms, or where required by law. We may also share information to protect the rights, safety and security of InSearch, our customers and the public.
Your rights
Depending on your location, you may have rights to access, correct, export or delete your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at [email protected] and we will respond in line with applicable law.
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the date above and, where appropriate, notify you. Your continued use of the service after an update means you accept the revised policy.
Contact us
Questions about this policy or your information? Email us at [email protected]. InSearch operates insearch.ai.