Moveworks competitors, Moveworks pricing and Moveworks alternatives compared

Moveworks competes with two groups of products. The first is service desk automation, where the direct rivals are Aisera, Espressive, Leena AI, Kore.ai, Console and Serval. All of them promise to resolve employee IT and HR requests rather than only answer questions. The second is employee search, where buyers weigh Moveworks against Glean, Microsoft 365 Copilot and dedicated search products such as InSearch.

The two groups get mixed up because Moveworks does both. It resolves tickets and it searches knowledge, and ServiceNow now sells that search inside EmployeeWorks. If your service desk is drowning in password resets and access requests, compare Moveworks with the first group. If the complaint is that people cannot find the answer that already exists in Confluence or Slack, the second group is the real comparison, and it is much cheaper to enter.

Moveworks does not publish a price on its website. Its pricing page offers "a custom quote" along with "Scalable packages and pricing options for all stages of business growth". The one published number is on AWS Marketplace, where Moveworks lists $150 per user per year for a band of 1,000 to 2,500 users on a 12-month contract.

That listing sets the entry point. At the bottom of the band, 1,000 users cost $150,000 a year. At the top, 2,500 users cost $375,000. Above 2,500 users you need a different arrangement. Per person it works out to $12.50 a month, which is cheaper than many per-seat tools, but you cannot buy fewer than 1,000 through that listing.

Procurement data points the same way. Vendr reports an average and median contract of $130,000 a year, across 31 purchases, ranging from $89,500 to $271,333. Moveworks also cites a Forrester study claiming a 256 percent return and $11.5 million in savings over three years. That is a vendor-commissioned figure, so read it as the sales case, not a benchmark.

Yes. ServiceNow stated on February 26, 2026 that "Moveworks continues to be offered as a standalone product within the ServiceNow portfolio." No end-of-life date has been published, and existing customers have not been told to migrate.

The more useful question is where investment is going. The same announcement launched ServiceNow EmployeeWorks, built on Moveworks technology, and in May 2026 ServiceNow launched Otto, which it describes as combining Now Assist, Moveworks and AI Experience. If you do not run ServiceNow, ask your account team in writing how standalone Moveworks will be supported over the length of the contract you are about to sign. What to ask for is covered in the acquired vendor playbook.

ServiceNow EmployeeWorks is a separate ServiceNow product, not a new name for Moveworks. ServiceNow describes it as combining "Moveworks' conversational AI and enterprise search with ServiceNow's unified portal and autonomous workflows", and presents it as the front door for a workforce to search and act across systems. It became generally available on February 26, 2026.

It matters for pricing because it is its own purchase. A Moveworks community post from May 2026 introducing the EmployeeWorks web experience says it is "Available for customers who have purchased EmployeeWorks". A Moveworks customer who wants the new portal experience should expect a second line item, not an upgrade.

Four of the best-known vendors in this category have changed owner since September 2025. Resolve acquired Espressive, announced September 10, 2025. Automation Anywhere acquired Aisera, announced November 4, 2025. ServiceNow closed Moveworks on December 15, 2025. Palo Alto Networks announced it was acquiring Console on September 1, 2026, without disclosing terms. A $500 million figure for Console circulates on aggregator sites, but no buyer or seller has published it, so we do not repeat it as fact.

None of those deals came with a published shutdown date, and that fits a wider pattern. Across the acquisitions in enterprise search since late 2024, including Dashworks by HubSpot and Qatalog by ClickUp, buyers have kept products running rather than announcing end-of-life dates. The risk is slower and quieter: the roadmap starts serving the parent company. Leena AI, Kore.ai, Serval and Glean remain independent.

It depends on which job you bought Moveworks for. For resolving IT and HR requests at enterprise scale, the closest alternatives are Aisera, Leena AI and Espressive, now under Resolve. Leena AI is the only one of those still independent. For a Slack-first IT team at a technology company, Serval is the fast-growing independent option, and Console is the other, now being acquired by Palo Alto Networks.

If what your employees actually use Moveworks for is finding answers, compare it with search products instead. Glean is the category leader, with a Vendr median of $98,890 a year and no published price. Microsoft 365 Copilot costs $30 a user a month on top of your Microsoft 365 plan. InSearch publishes its pricing at $20 a user a month and returns a cited answer across Drive, Slack, Notion, Confluence, Gmail, Jira and Salesforce, scoped to what each person is allowed to see. A 200-person team on InSearch Team pays $48,000 a year, below the $150,000 Moveworks floor.

Buy Moveworks if you are standardizing on ServiceNow, and look hard at Aisera if you are not. Both resolve employee IT and HR requests with conversational AI, and neither publishes a price on its own site. The difference now is ownership. Moveworks is part of ServiceNow and its newest capabilities arrive through EmployeeWorks and Otto. Aisera belongs to Automation Anywhere, so its roadmap is likely to lean toward automation and process work, and it also covers customer service.

Ask both for the same thing: a written quote at your exact headcount, the minimum user commitment, and the support commitment for the full contract term. Moveworks' AWS listing makes its floor visible. Aisera's marketplace listings show placeholder amounts, so you will only get a real number from sales.

Stay if your service desk runs on ServiceNow, your employee count is well above 1,000, and the value you measure is tickets resolved without a human. That is exactly what Moveworks was built for, and a search product like ours will not replace it: we answer the question and stop, we do not reset passwords or provision software. Stay too if you need FedRAMP Moderate for public sector work, which Moveworks has and we do not.

Switch, or add a search product next to it, if most of your usage is people looking for information, if your headcount is below the 1,000-user listing floor, or if you do not want your knowledge search roadmap tied to a platform you do not otherwise use.