InSearch
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Enterprise search software AI work assistant Knowledge base search AI enterprise search Internal knowledge search Workplace search Search all company apps AI knowledge assistant Unified search Search Slack & Drive AI assistant for work Knowledge management RAG for enterprise Cited AI answers Confluence search Notion search AI for support agents Sales enablement search Engineering search HR knowledge assistant Permission-aware search Secure AI search Onboarding knowledge SharePoint search See all →
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Security Pricing Blog

Compare · Moveworks

Moveworks alternative: cited, permission-aware search across every app

Moveworks is a strong product with a real track record: 350 or more enterprise customers, a Challenger placement in Gartner's 2025 Magic Quadrant for AI Applications in ITSM, and FedRAMP Moderate authorization as of February 2026. If you have ten thousand employees, run ServiceNow, and want tickets actually resolved rather than questions answered, Moveworks is very likely the better product and you should buy it.

or see the comparison ↓

One search · cited answers · permission-aware

Answer Console
Permission-aware · no PII
Try
Sources

Ask your company anything

InSearch searches across Drive, Slack, Notion, Confluence, Gmail, Jira and Salesforce in one query and returns a written answer with citations, only ever from sources you're allowed to see.

Drive Slack Notion Confluence Gmail Jira Salesforce
↓ one clear, cited answer

Searching connected apps

Working

Answer

Only sources you have access to
Sources

Live, interactive · cited answers

Every answer cited to its source documents · permission-aware · never trains on your data

The thing most comparisons miss is that Moveworks is no longer an independent company. ServiceNow announced the acquisition in March 2025 and closed it on December 15, 2025, paying $2.4 billion according to its own annual report. In May 2026 ServiceNow launched Otto, which combines Now Assist, Moveworks and AI Experience into one experience that it says will roll out across all products in the year ahead. Moveworks is still sold standalone and no end of life has been announced, but the direction of travel is clear: choosing it now is choosing a ServiceNow platform decision, not a point tool.

InSearch is the independent option, and a narrower one. It searches Google Drive, Slack, Notion, Confluence, Gmail, Jira and Salesforce in one query and returns a written answer with inline citations, with item-level permissions inherited from each app and enforced at query time. It never trains on your data, at all. Pricing is transparent and per seat, published on the site, and you connect your apps and start the same day rather than booking a demo and being assigned an implementation manager.

Moveworks is now a ServiceNow product, closed in December 2025 and being folded into ServiceNow Otto. It is excellent at resolving service desk tickets in large enterprises. InSearch is the independent alternative for teams that want cited, permission-aware answers across their apps, priced in public and running the same day.

Side by side

Moveworks vs InSearch, honestly

A fair look at what each does well. Both are capable tools. Here is where they differ.

What matters InSearch Moveworks
Ownership Independent, and search is the whole product Acquired by ServiceNow; deal closed December 15, 2025 for $2.4 billion and is being merged into ServiceNow Otto
Resolving tickets and taking actions No; we return a cited answer and stop there Genuine strength: resets passwords, provisions software and closes tickets end to end
Cited answers Written answer with inline citations to the exact source docs Yes, AI summary with inline citations
Permission-aware Item-level permissions inherited and enforced at query time Yes, states permissions enforced at the user and resource level
Training on your data Never trains on customer data, full stop States no customer data trains global generative models; its Collective Learning approach trains other models on anonymized data pooled across customers
Pricing Transparent per seat, published on the site No published pricing; the only published rate is an AWS Marketplace listing at $150 per user per year starting at 1,000 users
Smallest published tier Start with a single team No tier below 1,000 users is published
Getting started Connect your apps and search the same day, self-serve Demo-led with professional services; its own flagship case study reports going live in under 7 weeks
Public sector Not FedRAMP authorized FedRAMP Moderate authorized as of February 2026 on AWS GovCloud
Best suited for Teams that want cited cross-app answers from an independent tool, today Large enterprises standardizing on ServiceNow that want service desk work automated

Comparison reflects general, publicly understood positioning. Capabilities change, so check each product for the latest.

Why teams pick InSearch

One cited, permission-aware search across every app

Independent, and staying that way

Moveworks is a ServiceNow product being folded into Otto, which ServiceNow says will roll out across all products in the year ahead. Buying it is a platform decision. InSearch is a search tool that stays a search tool.

Priced in public

Moveworks publishes a pricing page with no prices on it. Its only published rate implies roughly $150,000 a year at the 1,000-user floor. Ours is on the site, per seat, and starts with one team.

Never trains on your data, without qualifiers

Moveworks says no customer data trains global generative models. Its Collective Learning approach does train models on anonymized data pooled across customers. We train on nothing.

Good questions

Moveworks vs InSearch, answered

ServiceNow. The acquisition was announced on March 10, 2025 and closed on December 15, 2025. Moveworks founder and chief executive Bhavin Shah is now a senior vice president and general manager at ServiceNow. Moveworks continues to be sold as a standalone product within the ServiceNow portfolio.
The announced figure was $2.85 billion, and that is the number most articles still repeat. ServiceNow's own annual report puts the actual preliminary consideration at $2.4 billion, made up of roughly $1,467 million in stock, $905 million in cash, a $31 million loan settlement and $4 million in share-based compensation.
No. ServiceNow has announced no end of life, no sunset date and no forced migration, and states that Moveworks continues to be offered as a standalone product. What it has announced is Otto, launched in May 2026, which combines Now Assist, Moveworks and AI Experience into a single experience that ServiceNow says will roll out across all products in the year ahead. Read that as absorption rather than retirement.
Moveworks does not publish pricing. It has a pricing page, but it contains no figures and only a quote request form. The one published rate is its AWS Marketplace listing: $150 per user per year on a 12 month contract for the 1,000 to 2,500 user band, which implies roughly $150,000 a year at the floor. Third-party procurement data puts the median contract around $130,000.
Its security page states that no customer data is used to train global generative models. Both qualifiers matter. Moveworks also describes an approach it calls Collective Learning, which trains many of its models on anonymized data drawn from multiple customers. So the accurate answer is that it does train models on pooled, anonymized customer data, but not global generative ones. InSearch trains on nothing.
It depends on what you want done. If you want an AI agent to resolve service desk tickets, provision software and take actions inside a large ServiceNow estate, Moveworks is genuinely good at that and few tools match it. If you want employees to get a trustworthy cited answer across Drive, Slack, Notion, Confluence, Gmail, Jira and Salesforce, from an independent tool with published per-seat pricing that you can start using today, InSearch is the closer fit.

More comparisons

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See every use case

Find any answer at work with InSearch

One search across all your company apps, a clear cited answer, scoped to exactly what each person can see, and never trained on your data.

See pricing

One search across every app · cited answers · permission-aware · never trains on your data